Privacy Policy
Guardian Gas (GB) Ltd
Guardian Gas (GB) Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and the rights you have in relation to your personal information.
Guardian Gas (GB) Ltd is the controller of personal information collected through this website and through our business activities.
Guardian Gas (GB) Ltd
5–7 Squire Drive
Brynmenyn
Bridgend
CF32 9TX
Company Number: 05076882
Telephone: 01656 729292
Email: [Insert Guardian Gas email address]
1. Information We Collect
We may collect and process personal information including:
- Your name
- Company or organisation name
- Email address
- Telephone number
- Billing and delivery addresses
- Information relating to enquiries, quotations, orders and services
- Payment and transaction information where applicable
- Communications between you and Guardian Gas
- IP address and basic technical information relating to your use of our website
- Information submitted through website contact or enquiry forms
- Any other information you voluntarily provide to us
Where you are dealing with Guardian Gas on behalf of a business or organisation, we may also retain information concerning your role and organisation.
2. How We Use Your Information
Guardian Gas may use your personal information to:
- Respond to enquiries and requests for information
- Prepare and provide quotations
- Process and fulfil orders
- Supply our products and services
- Manage customer accounts and business relationships
- Arrange deliveries and collections
- Communicate with customers regarding orders, products and services
- Process invoices and payments
- Maintain appropriate business and regulatory records
- Provide customer and technical support
- Manage complaints and appeals
- Improve our products, services and website
- Maintain the security and operation of our website and IT systems
- Meet legal, regulatory, health and safety and compliance obligations
- Establish, exercise or defend legal claims
- Prevent and detect fraud or other unlawful activity
Where Guardian Gas carries out cylinder periodic inspection activities, information obtained or created during the inspection process will be handled confidentially, except where the information has been made publicly available by the customer or disclosure is required by law.
3. Our Legal Basis for Processing
Under UK data protection legislation, Guardian Gas must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
Contract
Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
This may include preparing quotations, processing orders, arranging deliveries and providing our products or services.
Legal Obligation
Processing may be required for Guardian Gas to comply with legal or regulatory obligations, including requirements relating to taxation, accounting, health and safety, transportation, regulatory compliance and record keeping.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This can include managing customer relationships, responding to enquiries, maintaining our website, improving our services, preventing fraud and protecting our business.
Consent
Where required, we may ask for your consent before processing information for a particular purpose, such as certain forms of electronic marketing.
Where processing relies on consent, you may withdraw that consent at any time.
4. Marketing Communications
Guardian Gas may occasionally contact existing or prospective customers regarding relevant products, services or business information where permitted by law.
Where your consent is required for electronic marketing, we will obtain it before sending such communications.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions contained within the communication or by contacting Guardian Gas directly.
Choosing not to receive marketing communications will not affect your ability to purchase products or use our services.
5. Sharing Your Personal Information
Guardian Gas does not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business or provide our products and services.
These may include:
- IT and website service providers
- Payment processing providers
- Delivery, logistics and transport providers
- Accountants, auditors and professional advisers
- Insurance providers
- Regulatory or accreditation bodies where appropriate
- Government departments, law enforcement agencies or public authorities where required by law
- Other professional service providers acting on our behalf
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
We may also disclose information where necessary to protect the rights, property or safety of Guardian Gas, our customers, employees or others.
6. Cylinder Inspection Information
Where Guardian Gas processes information in connection with cylinder periodic inspection activities, customer information obtained or created during the inspection process will be treated as confidential.
Such information will not be disclosed to third parties except:
- Where the customer has made the information publicly available
- Where the customer has authorised disclosure
- Where disclosure is required by law or applicable regulatory requirements
Guardian Gas maintains procedures designed to protect the confidentiality and impartiality of its cylinder periodic inspection activities.
7. How Long We Keep Your Information
Guardian Gas will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
When determining retention periods, we may consider:
- Legal and regulatory requirements
- Accounting and taxation requirements
- Contractual requirements
- Industry and accreditation requirements
- Potential or ongoing disputes
- Health and safety requirements
- The nature of our relationship with you
Once personal information is no longer required, it will be securely deleted or anonymised where appropriate.
8. Cookies
Our website may use cookies and similar technologies to ensure the website operates correctly, understand how visitors use the website and improve the user experience.
Some cookies may be essential for the operation of the website, while others may relate to analytics or optional functionality.
Where required, you will be given the opportunity to manage your cookie preferences.
For further information, please refer to our Cookie Policy.
9. Website Analytics
We may use website analytics services to understand how visitors interact with our website.
These services may collect information such as:
- Pages visited
- Approximate location
- Device type
- Browser type
- Time spent on the website
- How visitors reached our website
Where analytics cookies require consent, they will only be activated after you have provided the appropriate consent through our cookie management system.
10. Links to Other Websites
Our website may contain links to third-party websites, including regulatory bodies, accreditation organisations or other external resources.
Guardian Gas is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
11. Keeping Your Information Secure
Guardian Gas takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Measures may include appropriate access controls, password protection, secure systems, website encryption and internal procedures for handling personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your Data Protection Rights
Under UK data protection legislation, you may have a number of rights regarding your personal information.
These include:
Right to be informed
You have the right to understand how your personal information is collected and used.
Right of access
You may request confirmation of whether we process your personal information and obtain a copy of the information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you may request that your personal information is deleted.
Right to restrict processing
You may have the right to request that we restrict how your information is processed in certain circumstances.
Right to data portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.
Right to object
You may object to certain processing carried out on the basis of legitimate interests or for direct marketing purposes.
Rights relating to automated decision-making
Where applicable, you may have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.
These rights are subject to certain legal conditions and exemptions.
13. Making a Data Protection Request
If you would like to exercise any of your data protection rights, please contact Guardian Gas using the details below.
We may need to request additional information to verify your identity before responding to your request.
We will normally respond to valid requests within one month. In certain circumstances, this period may be extended where a request is particularly complex or multiple requests have been made.
14. Complaints
If you have concerns about how Guardian Gas has handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concerns.
You also have the right to raise a complaint with the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).
15. Changes to This Privacy Policy
Guardian Gas may update this Privacy Policy periodically to reflect changes to our business activities, website, legal obligations or data protection requirements.
Any updated version will be published on this website.
We recommend reviewing this page periodically for changes.
16. Contact Guardian Gas
For questions about this Privacy Policy, requests concerning your personal information or other data protection enquiries, please contact:
Guardian Gas (GB) Ltd
5–7 Squire Drive
Brynmenyn
Bridgend
CF32 9TX
Telephone: 01656 729292
Email: team@guardian-gas.co.uk
Company Number: 05076882